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Frequently Asked Questions

I have tried padded underwear and bicycle shorts before, and neither has worked. Why is JellyPantz different?
The difference is that with JellyPantz there is no cloth against your skin, only gel. Cloth directly against your skin, whether it be cotton or a chamois, will still cause friction, and friction will cause sores. Reduce the friction and you reduce the sores. That is why JellyPantz works!

Do I really wear the gel pad directly against my skin?
Yup... but don't knock it till you try it... just like Buckley's cough medicine, "It works!"

Doesn't it feel weird?
Yes, I suppose it does... at first, anyway. We have found that once the rider gets used to the feel of the gel pad against the skin, that riding won't feel right without it!

Is it bulky? Can people tell I am wearing it?
No... the gel pad is small and very discreet... sort of like a panty-liner. No one will know that you are wearing it but you! And once you get used to it, even you may forget!!! :)

Won't the gel directly against my skin cause "issues" in my crotch area?
Well, actually, no. The gel material, a thermoplastic elastomer, does not cause an allergic reaction in most people, and the gel surface resists the growth of fungus and bacteria. We tested this theory by wearing the pad for full days at a time to see if we could create a reaction, and we are happy to say that we could not... nothing happened! Nothing! Of course, we don't recommend that our customers go to such extremes, but its good to know that we have!

What happens if you ride in a very hot and humid climate? If your body is sweating, doesn't that cause problems "down there"?
You might think so, but actually, no... no problems at all. The gel surface resists the growth of fungus and bacteria so its ideal for this application. No friction, no fungus and no bacteria... just a comfortable ride.

I have a very small body. Can I trim the gel pad?
Well, the answer to this is yes, the pad is trimmable, but we don't recommend it. The heat of your body allows the gel pad to mold to the shape of your crotch area. It takes on a concave shape and so should fit most people. If you are very small and do find the pad too wide, we suggest that you try inserting the gel pad shortly before riding so that you minimize the time before mounting. In addition, the answer may be in pad adjustment. When inserting the pad, be sure that the pad is centred and straight in the gusset area of the underwear. Also, try positioning the gel pad further forward. Finally, if you do decide to trim the pad, trim only 1/16 of an inch and then ride with the pad again. A very small width change will make a big difference in how well the pad can protect you, and as we all know, you won't be able to put it back together! :)

The gel pad really helps, but I still need more help... any suggestions?
Yes! If you need more lubrication, try a dab of KY Jelly. It is a water soluble lubricant and a small amount will enhance the gel pads performance. However, do not use a petroleum-based lubricant, such as Vaseline, as this will slowly cause the breakdown of the gel surface of the pad.

Can I use Vaseline for added lubrication?
Do not use Vaseline as it is a petroleum-based lubricant and will cause the breakdown of the surface of the gel pad, rendering the pad ineffective. If you require more lubrication, use a water-soluble lubricant, such as KY Jelly.

HELP!!! I really need JellyPantz but you don't have a size that fits me!!!!
Help is on the way! We are looking at expanding our size line-up and hope to be able to offer something for everyone. If you have a specific interest in a smaller or larger size, why not contact us and let us know your requirements. The more we know of our customers needs, the more we will be able to help!

How do I care for my gel pad and underwear?
It's easy! After use, remove the gel pad from the underwear and hand wash with gentle soap under lukewarm water, pat dry and store in your underwear drawer, ready for your next ride... well, that took about 30 seconds! As for the panties... just wash them along with your "lights" in cool water. The Originals" can go in the dryer for a tumble dry. We recommend that the "High-Techs" are air-dried so they retain their wicking capabilities.

Can I store the gel pad in my carrying case?
We recommend that you use the carrying case for transporting the gel pad in your purse or sports bag. In between use, it's best to hand wash and store your gel pad in a dry and airy place... like your underwear drawer or on a shelf in your closet.

Do you ship to Australia and New Zealand? How much does that cost?
Yes, we will ship anywhere in the world! Most of the time, we ship using the services of Canada Post. A JellyPantz Starter Kit can ship to Australia or New Zealand for less than $10. CAD.

I live in the UK. Will I have to pay additional charges?
Recently, customers in the UK have been telling us that they have had to pay additional handling charges, taxes and duties that amount to 15 Pounds. These fees are imposed by the recipients' government and are outside of our control.

Why do you use PayPal?
We use PayPal because they are the oldest, largest and most secure online payment system in the world. PayPal uses highly technical encryption keys to protect your information, and has guarantees in place that protect both buyers and sellers. Check out 'The Top Ten Things You Should Know About PayPal' on their website, PayPal.com.

I don't have a PayPal account... can I pay with Visa, Mastercard or debit?
Yes, you can pay using Visa, Mastercard or debit card (where available) and without opening a PayPal account. It is super easy... when you have finished your shopping, complete the 3-step checkout process. After step 3, and clicking "Confirm Your Order", you will be taken to a secure PayPal page. On this page you will find the question "Don't have a PayPal account?" with credit card choices pictured below. Click the word "continue" located beside this question and you will be able to complete your order using the card of your choice and without opening a PayPal account.

Can I pay with a check or money order?
I am sorry, but we only accept Visa, Mastercard or PayPal.

 

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