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Exchanges & Returns

Our Starter Kit now comes with a 100% SATISFACTION GUARANTEE! We want you to be happy so if you don't love your JellyPantz, you may return your Starter Kit within 30 days of receipt for a full refund of the purchase price (sorry, we cannot refund the cost of shipping). Due to the nature of our product, returns are NEVER RESOLD. All returns are discarded. So, go ahead... ride in them. We want you to give them a good try before you make your decision.

Remember, we are here to help. If you have a specific problem with your JellyPantz, let us know. Contact us and we will do our best to solve your problem.

The Small Print: Our 100% Money-Back Guarantee applies to your first Starter Kit purchase only and not to multiple orders, repeat orders, or any other items in our product line-up. The refund applies to the product purchase price only and does not include the cost of shipping.

Outside of our Starter Kit Satisfaction Guarantee, for sanitary reasons, we cannot accept returns or exchanges on our underwear or JellyPantz gel pad product.

All orders have been carefully and individually inspected to ensure your purchase is free of manufacture defect, however, mistakes happen… should you find that your order is defective we will happily exchange it for the same product item, following inspection of the returned product.

USA Returns shipped via courier services will be subject to brokerage and handling fees which typically amount to $25 USD. To avoid these fees, please return using the United States Postal Service.
Please contact us for refund and exchange information. We will respond to you as soon as possible.

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